Effect and satisfaction of outpatient services by precision valuation reservation registration

ARTICLE HIGHLIGHTS

Research background

Due to improvements in living standards, people are paying more attention to their health. In China, more patients choose to go to large or well-known hospitals, which leads to constant crowding of outpatient clinics in these hospitals.

Research motivation

To better address this problem, precision valuation reservations have been adopted. This system can provide reliable results for clinical practice.

Research objectives

To establish precision valuation reservation registration aimed at shortening waiting time, improving patient experience and promoting the satisfaction of outpatients and medical staff.

Research methods

Information technology was used to set more reasonable consultation time intervals for different doctors. Questionnaires on satisfaction were distributed to patients and medical staff to calculate the satisfaction score. Differences in measurement data were compared by independent samples t-tests. The correlations between consultation waiting time for patients and the satisfaction of patients or medical staff were analyzed with linear correlation.

Research results

The wait times for consultations after precision valuation reservation registration were obviously shortened. Patient satisfaction significantly improved after precision valuation reservation registration. The correlation between patient consultation waiting time and patient satisfaction was negative. The satisfaction of medical staff was obviously improved. The correlation between patients’ consultation waiting time and the satisfaction of medical staff was negative.

Research conclusions

Precision valuation reservation registration significantly shortened outpatient waiting times and improved the satisfaction of not only patients but also medical staff.

Research perspectives

It is understood that this is the first study to reduce the wait time for outpatient consultations, improve patient satisfaction and enhance the efficiency and quality of medical treatments by setting personalized appointment intervals. This approach played an important role in improving outpatient services, provided a model that is supported by relevant evidence and could continuously improve the quality of management. Precision valuation reservation registration is worth promoting and applying in the clinic.