Copyright
©The Author(s) 2020.
World J Clin Oncol. Dec 24, 2020; 11(12): 968-975
Published online Dec 24, 2020. doi: 10.5306/wjco.v11.i12.968
Published online Dec 24, 2020. doi: 10.5306/wjco.v11.i12.968
Technological barriers |
Availability of smart phones or mobile devices |
Mobile network coverage |
Lack of a dedicated, properly-equipped office in the hospital to conveniently and rapidly program and conduct a remote visit that is comparable to a real-life consultation. This equipment would include videoconferencing software to allow for a proper anamnesis, with hands-free headphones to allow the physician to record data on the eMR, and automatic telephone dialling |
Electronic medical record formats and the capability to order complementary tests through the software |
Physical barriers |
Telephone consultation and difficult anamnesis in some cases, such as patients with a laryngectomy, cognitive impairment, hearing loss, neurological diseases, or poor language skills (i.e., foreigners), etc; |
Impossibility of performing a correct physical examination of patients |
Communication barriers |
Physicians |
Use of technical jargon |
Semantic barriers: Inability to understand the language used by the sender or the receiver |
Lack of body language signals (telephone consultations) |
Potential lack of empathy in telephone consultations |
External interruptions |
Patients |
Mental (“not thinking clearly”) and emotional blocks |
Fear of asking questions |
Lack of family support during the teleconsultation |
Potential misinterpretation of the message |
Feelings of inferiority |
Misinformed or “overinformed” (infodemia) |
External interruptions |
Difficulties in understanding how to behave in this unique setting: Respect, cordiality and a collaborative attitude |
Psychological barriers |
Physicians |
Feelings of insecurity due to work processes outside of routine practices; |
Perceived deterioration in the doctor-patient relationship, in which it is necessary to cede more power and autonomy to the patient with more open dialogue (and a less paternalistic relationship) |
The need to use an appropriate tone of voice, ask clear and concise questions, use warm and friendly language, and practice active listening when communicating with patients |
Potential to perceive a certain loss of humanity due to the lack of physical presence |
Patients |
If the patient cannot see the physician (e.g., telephone call), this can produce feelings of depersonalization |
The patient may be accustomed to letting the physician make health-related decisions |
The patient may have difficulties describing symptoms in a virtual setting |
Bioethical barriers |
Confidentiality and privacy |
Data protection |
The remote consultation cannot replace a face-to-face visit, but rather complements it |
Risks related to computer security and hacking |
Areas to target for improvement |
Specific agenda only for remote consultations that is separate from face-to-face consultations |
Ensure that video-assisted consultations include automatic dialling, headphones, a camera and a microphone |
Implementation of electronic prescriptions |
Ability to directly order complementary tests telematically |
Possibility of sending notifications and reminders to the patient's mobile phone |
Health care education and promotion directly from primary care |
Increased digital literacy in the general population |
Computer security measures |
Provision of technology in rural areas: Mobile coverage, access to devices, etc |
Remote consultations considered as a complement to face-to-face visits |
Emotional support for the patient, family involvement, motivation and commitment |
Provide legal safeguards for these tools |
Improvements specific to radiation oncology |
Regulation of remote work (“work from home”) options in the radiation oncology. For example, it would be feasible to work from home one day each week to perform remote contouring or other work that does not require a physical presence. Working from home should be considered a natural extension of our work, although potential disadvantages must be considered: Failure to disconnect from work, lack of clarity regarding work organization, and difficulties in the work-life balance |
To apply Big Data in our work, we need appropriate electronic medical records and data reporting formats that provide us with feedback on our results, which can then be used to improve clinical care |
- Citation: Fernández C, Ruiz V, Couñago F. COVID-19 and information and communication technology in radiation oncology: A new paradigm. World J Clin Oncol 2020; 11(12): 968-975
- URL: https://www.wjgnet.com/2218-4333/full/v11/i12/968.htm
- DOI: https://dx.doi.org/10.5306/wjco.v11.i12.968